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Archive for September 2012

Customer service dos and don’ts – real life examples

This weekend I came across two very contrasting examples of customer service – one good, one bad. Whilst both related to problems my family and I had experienced, the way the two companies involved dealt with the issues were quite different. The disappointing example of problem resolution came from I don’t know if you’ve…

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The pains and the gains 18 months on


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