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Archive for November 2014

Bad sales people can be great for your brand

My first job was in a call centre for a telecoms company. We received inbound calls only, so people always had a question or a problem they needed solving. But while we were called ‘customer service’, we were actually just a sales team. I was a terrible salesman though, rarely hitting any of my targets,…

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The pains and the gains 18 months on

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