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Customer experience

We're a customer experience, data and technology consultancy for brands that want to move forward

About Us

How We Think

Foundations for growth and CX

There’s a lot of noise out there about business transformation, data, tech-stacks, and a mysterious arsenal of growth hacks to propel businesses forward. 

The truth is, true growth happens when you have a deep comprehension of a business’s products, services and inner workings, and ensuring they continuously harmonise with your customer, brand and long-term vision.

To create this requires the alignment of the core components of customer experience and meticulously crafting and balancing them towards a single focus – Delighting the customer.

The art of designing and constructing these components is about ensuring every one works together seamlessly to drive a business forward with unwavering momentum and purpose.

Customer Experience and data

Meet some of the team

Meet our exceptional team of passionate experts, dedicated to mastering their craft and delivering experience engines. Each member brings a unique set of skills and a shared commitment to excellence.

United by a shared vision for innovation, we thrive on solving complex challenges and building meaningful connections between brands and customers.

  • Gyles has over 12 years experience in developing and advising businesses, from start-ups to Fortune 500 companies, on business and marketing strategy, RevOps, customer experience (CX), technology and data programmes. With a particular passion for CX projects, his expertise spans strategy, operations, product development, CRM, ERP and marketing technology platforms, with the goal of either reducing waste or driving growth. As a Director at Burn, Gyles is responsible for the day-to-day management of the business, including financial management, growth, client services and consulting across our core services.

    Gyles Wingate

    Director

  • Lana has a passion for using data to tell stories and build strategies, and is an expert in all things CRM and technology. She blends her skills in digital and performance marketing to ensure campaigns deliver tangible results. She holds multiple HubSpot and Salesforce accreditations and was crowned HubSpot’s Champion User of the Year 2020.

    Lana Vel

    Head of Digital

  • Patrycja is our Design Executive and brings a wealth of expertise to the table. With a keen eye for detail and a passion for crafting exceptional user experiences, she creates web solutions that drive engagement and convert through smart user journeys and beautiful designs. She's also a master of crafting creative content in a variety of formats including online campaigns, print ads, and websites.

    Patrycja Brzezinska

    Design Executive

  • Sam is our in-house Web Developer who handles all things HubSpot CMS. She takes designs and transforms them into functional web experiences with a focus on accessibility, technical SEO, and re-usability. 

    Samantha Burnett

    Web Executive

From start-up to blue-chip, we work with some of the UK and Europe’s most forward-thinking brands

  • NowPensions
  • Taxually
  • Enkev
  • Biobank
  • Innovation Zero
  • Enact
  • Reactive Technologies
  • Titanbay
  • Tokenbridge
  • QStory
  • Ecodesk
  • Deutsche-Bank
  • Bloom
  • One Stop
  • Pipedrive

The Power of Selbey

Together, we’re stronger

We have the added benefit of being part of the Selbey Anderson Group which brings deep expertise in marketing and communications, in both B2B and B2C markets.

Selbey Anderson was born out of a belief that specialist agencies are better than generalists, and as a result, Burn has access to a breadth of specialist talent, skills and expertise to draw upon if needed.

Let's Start

Let's create something
engaging innovative strategic engaging

Get in touch with our team today. Get advice on customer experience, reducing process complexity and how to grow.

Discuss a project