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We are a specialist customer experience, data and technology agency with one goal: To help you grow.

Foundations for growth

There’s a lot of noise out there about business transformation, data, tech-stacks, and a mysterious arsenal of growth hacks to propel businesses forward. 

The truth is, true growth isn’t achieved through shortcuts or quick fixes— it happens when you have a deep comprehension of a business’s products, services and inner workings, and ensuring they continuously harmonise with your customer, brand and long-term vision.

Enabling this should be a finely tuned experience engine, meticulously crafted and balanced to propel a business towards a single focus – Delighting the customer.

The art of designing and constructing a powerful experience engine is about ensuring every component works together seamlessly to drive a business forward with unwavering momentum and purpose.

At Burn, we make designing and building experience engines simple. 

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CX can double growth

A strategy focused on improving the experience of known prospects and existing customers can deliver breakthrough growth for businesses—often more than double that of industry peers.*

Forward thinking brands recognise this and are adopting Experience-led growth strategies to boost customer engagement, satisfaction and retention.

Crafting an experience engine

An experience engine is the beating heart of a business and brand and creating one demands meticulous attention across key components.

From the strategic groundwork laid out in customer profiling, journey and experience mapping, to the seamless orchestration of revenue operations, data and technology, every facet must align with a singular focus: Delighting the customer. 

These pillars form the foundation upon which a Burn experience engine and growth is built, ensuring that every interaction leaves a lasting impression and fuels the relentless pursuit of excellence.

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Experience engine map

Meet some of the team

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    Gyles Wingate
    Managing Director

    With experience on both client and agency sides, Gyles has lent his expertise to marketing, sales, and service operations teams. He has aided businesses ranging from high-growth start-ups to large enterprise organisations across a variety of industries, including professional services, e-commerce, distribution, retail and SaaS. His focus on reducing waste, improving awareness, and implementing technology has helped these businesses achieve growth and success.​

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    Lana Vel
    Head of Digital

    Lana has a passion for using data to tell stories and build strategies, and is an expert in all things CRM and technology. She blends her skills in digital and performance marketing to ensure campaigns deliver tangible results. She holds multiple HubSpot and Salesforce accreditations and was crowned HubSpot’s Champion User of the Year 2020.

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    Klaudia Wieczorek
    Client Strategist

    As an accredited Revenue Operations professional and having spent both client and agency side working on large enterprise CRM, technology and customer engagement projects, Klaudia understands how to translate complex requirements into actionable deliverables, ensuring projects are run on time and within budget.

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    Patrycja Brzezinska
    Design Executive

    Patrycja is our Design Executive and brings a wealth of expertise to the table. With a keen eye for detail and a passion for crafting exceptional user experiences, she creates web solutions that drive engagement and convert through smart user journeys and beautiful designs. She's also a master of crafting creative content in a variety of formats including online campaigns, print ads, and websites.

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    Samantha Burnett
    HubSpot Developer

    Sam is our in-house Web Developer who handles all things HubSpot CMS. She takes designs and transforms them into functional web experiences with a focus on accessibility, technical SEO, and re-usability. 

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The Power of Selbey

Together, we're stronger

We have the added benefit of being part of the Selbey Anderson Group which brings deep expertise in marketing and communications, in both B2B and B2C markets.

Selbey Anderson was born out of a belief that specialist agencies are better than generalists, and as a result, Burn has access to a breadth of specialist talent, skills and expertise to draw upon if needed.

Find out more about Selbey Anderson.

Our work

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